Terms and Conditions

We are under no legal obligation to control the information provided by other companies or service providers whose websites are accessible via links on this site. These links are provided solely as a convenience to you and not as an endorsement by JSSK of the contents on such third party websites. JSSK is not responsible for the content of linked third party sites and does not make any representations regarding content or accuracy of materials on such third party websites. If you decide to access linked third party websites, you do so at your own risk.

The material may contain inaccuracies or typographical errors. JSSK makes no representations about the accuracy, reliability, completeness, or timeliness of the website or the material thereon. Use of the website and the material is at your own risk. Changes are periodically made to the website and may be made at any time.

JSSK does not warrant that the website will operate error-free or that the website and its server are free of computer viruses or other harmful mechanisms. If your use of the website or the material thereon results in the need for servicing or replacing equipment or data, JSSK is not responsible for those costs.

Certain areas of this website may be subject to additional terms of use. By using such areas, or any part thereof, you agree to be bound by the additional terms of use applicable to such areas.

1. Introduction

You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.

We may revise these terms and conditions at any time by updating this posting. You may wish to check this Website from time to time to review the terms and conditions. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

2. Ordering from Us and Delivery Information

Orders placed on this website can only be delivered in Jersey. If you wish order for overseas delivery, please telephone our office and one of our team will gladly assist you. 

You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered. You may also order by phone on +44 (1534) 742649.  All goods must be paid for either by credit / debit card at time of ordering. All goods remain the property of JSSK until paid for in full.

Our acceptance of an order takes place when we despatch the order. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

We may refuse to accept an order:
      (a) where goods are not available;
      (b) where we cannot obtain authorisation for your payment;
      (c) if there has been a pricing or product description error; or
      (d) if you do not meet any eligibility criteria set out in our terms and conditions.

Availability of Goods

All products and services are subject to availability and may be withdrawn at any time. Information on the site detailing stock levels should not be viewed as a guarantee of availability, and is a guide only.  We will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.  If products are subsequently found to be unavailable once an order has been placed, you will be informed via email or telephone as soon as your order is processed by one of our staff. We will always endeavour to offer an alternative.

Delivery Charges

We do not charge for delivery to any participating schools or for goods to be collected from in store. For all orders delivered to a home or business address in Jersey you will incur a £5.00 delivery charge. Orders made outside of the channel islands may require a greater delivery charge. Please call or email for a postal quote if goods are to be posted outside of Jersey.

Delivery times

Products ordered on the website before 10am Monday to Friday will be despatched and delivered the next working week day within Jersey, unless notified of any delay by e-mail or telephone.  If your order is placed on a Saturday, Sunday or a Bank Holiday, it will be processed the next working day for delivery the following day. Orders delivered outside of the Island will be dispatched the following working week day and are reliant on the postal service used for delivery. 

We deliver up to 3pm Monday to Friday. We DO NOT deliver on Saturdays, Sundays, Bank or Public Holidays.

Please note, this is not a guaranteed service and all delivery times are estimates only. We are unable to guarantee any delivery dates or times as delays may occur that are outside our control.  We will of course endeavour to keep you informed at all times via email or by telephone.

3. Cancellation and Returns Policy (Exchange or Refund)

If you wish to cancel your order:
      (a) you can notify us by email to  before we have dispatched the goods to you; or
      (b) where goods have already been dispatched to you, by returning goods to us in accordance with the clause below.

We endeavour to make sure the products you order arrive in perfect condition. In the unlikely event that you are unhappy with your purchase, you may return it to us in its original condition.  This must be within 14 days of receipt. You have the right to cancel your order within 7 days of delivery. You must notify us by Email of your intention to cancel within 7 days of delivery.  After notification we will Email you a Returns Form that must be returned with the goods. Goods can be exchanged, replaced or a refund issued.

The right to return the goods to us as referred to the clause above will not apply in the event that a product has been used and not in a re-sellable condition;

How and when refunds are processed
Refunds are processed once we have received and processed the returned product/s and we will issue a refund in the same form of payment originally used for the purchase within 5 to 7 business days of our receiving your return.

How refunds are calculated 
Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund will only be authorised after a full inspection of the goods by ourselves to check for completeness and correct product return. Please note: All special order products (products which state over 10 day’s delivery time) are non-refundable. This does not affect your statutory rights.

4. Licence

You are permitted to print and download extracts from this Website for your own use on the following basis:
      (a) no documents or related graphics on this Website are modified in any way;
      (b) no graphics on this Website are used separately from accompanying text;      

Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with the clause above for any purpose is prohibited. 

Subject to the clause above no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

Any rights not expressly granted in these terms are reserved.

5. Visitor Material and Conduct

Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non- commercial purposes.

You are prohibited from posting or transmitting to or from this Website any material:
      (a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory,  menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
      (b) for which you have not obtained all necessary licences and/or approvals;
      (c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
      (d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data  or other malicious software or harmful data).

We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses above.

6. Links to and from other Websites

Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
      (a) you do not remove, distort or otherwise alter the size or appearance of the our logo;
      (b) you do not create a frame or any other browser or border environment around this Website;
      (c) you do not in any way imply that we are endorsing any products or services other than our own;
      (d) you do not misrepresent your relationship with us nor present any other false information about us;
      (e) you do not link from a website that is not owned by you; and
      (f) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of  any other person or otherwise does not comply with all applicable laws and regulations. 

You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of the clause above.

7. Registration

Each registration is for a single user only. We do not permit you to share your username and password with any other person nor with multiple users on a network.

Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

8. Disclaimer

Whilst we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

The material on this Website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

9. Liability

We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence; (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

10. Governing Law and Jurisdiction

These terms and conditions are subject to the laws and exclusive to the jurisdiction of the Island of Jersey, Channel Islands. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Jersey courts.

11. Age Restriction

You must be aged 16 years old or over to purchase online with JSSK. By placing an order you are affirming that you are at least 16 years old. 

12. Privacy

JSSK is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the JSSK Web site and governs data collection and usage. By using JSSK website, you consent to the data practices described in this statement.

Collection of your Personal Information

JSSK collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Jersey Advisory and Conciliation Service also collect anonymous demographic information, which is not unique to you, such as your postcode, age, gender, preferences, interests etc. There is also information about your computer hardware and software that is automatically collected by JSSK. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by JSSK for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the JSSK Web site. Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through JSSK public message boards, such as Facebook, this information may be collected and used by others. Note: JSSK does not read any of your private online communications. JSSK encourages you to review the privacy statements of Web sites you choose to link to from JSSK so that you can understand how those Websites collect, use and share your information. JSSK is not responsible for the privacy statements or other content on Websites.

We do not collect any payment card account deatils as they are not made available to us. Our service providor will use the information you provide to process your payment. Please refer to the terms and conditions of the relevent survice for further details.

Use of your Personal Information

JSSK collects and uses your personal information to operate the JSSK Web site and deliver the services you have requested. JSSK also uses your personally identifiable information to inform you of other products or services available from their company and its affiliates. JSSK may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. JSSK does not sell, rent or lease its customer lists to third parties. JSSK keeps track of the Websites and pages our customers visit within the site, in order to determine what services are the most popular. This data is used to deliver customized content and advertising to customers whose behaviour indicates that they are interested in a particular subject area.

JSSK will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Jersey Advisory and Conciliation Service or the site; (b) protect and defend the rights or property of Jersey Advisory and Conciliation Service; and, (c) act under exigent circumstances to protect the personal safety of users of Jersey Advisory and Conciliation Service, or the public.

Should you require any further guidance or assistance, please contact us on +44 (1534) 742649 or email us at and someone will be in contact with you to offer assistance. If products are subsequently found to be unavailable once an order has been placed, you will be informed via email or telephone as soon as your order is processed by one of our office team.  We will always endeavour to offer an alternative.

Transparenncy and Choice

Peolple have different privacy concerns. Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used.

We may wish to provide you with information about new services, including products, promotions and offers from JSSK which may be of interest to you, and we may invite youto take part in market research. We may contact you by email (or in some cases by mail) to tell you this information, but we will obtain your consent before contacting you with “direct marketing in this way.

We will ensure that any direct marketing communications youreceive from JSSK provide a simple way for you to decline or change your mind about further marketing. For example, in emails JSSK may provide you with an ‘unsubscribe’ link, or an email address to which you can send an opt-out request. JSSK will take steps to stop any direct marketing to which you object, or in respect of which youw ithdraw your consent, within a reasonable period of time sufficient to allow for the change to be administered after being told of your objection or withdrawal of consent.

If you tell us that you no longer wish to receive JSSK’s direct marketing communications we will take steps to respect your modified direct marketing preferences and will keep a record of your request so as to avoid contacting you again in the future with direct marketing content.

You may also set your browser to block all cookies, including cookies associated with our services or to indicate when a cookie is being set by us.